Terms & Conditions

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Prestige Limousine ('the Company') agrees to hire to the customer ('the customer') the vehicle(s) upon the following terms and conditions

1.1 The booking or hire charge is payable in full 56 days before the hire date. The Company will issue a receipt and detailed confirmation of the hire upon request; otherwise an email confirmation will be issued. The customer is responsible for checking the details contained in the confirmation and for bringing any errors to the immediate attention of the Company.

1.2 Subject to clause 2 below, the hire charge is strictly non-refundable except in circumstances where the Company, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the hire.

1.3 A minimum booking deposit as quoted, must be paid at the time of booking, unless it is within 56 days of the hire date or a short period hire package applies. In this situation full payment will be required immediately and will be non- refundable subject to.

2.0 In the event of a cancellation by the customer, cancellation charges shall be as follows: -

2.1 Cancellation after booking. The deposit is non refundable.

2.2 Cancellation 56-84 days prior to hire. The hire charge is refundable, less 75% of the value of the hire.

2.3 Cancellation within 56 days prior to hire. The hire charge is non refundable.

2.4 If the customer does not appear at the time and place designated as the pickup point for the hire, all monies paid will be non-refundable.

3. Unless instructed otherwise by the customer, the Company chauffeur will follow the route considered the most appropriate on the day of travel. Chauffeurs will do their best to follow the best route and use the Satellite Navigation the cars are equipped with, but rarely; things may go wrong and directions can be misinterpreted. The Company will not be held responsible or liable for any implications this may cause, and if there is a delay we may give extra time at the end of the journey to compensate if needed.

4. The Company reserves the right (and delegates to its chauffeurs the right) to refuse to carry in any of its vehicles any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the chauffeur, the vehicle or the other passenger(s). The Company will not tolerate any verbal or physical abuse directed to its chauffeurs or other staff, and will pursue the authorities for prosecution if necessary.

5. Customers are responsible for any damage they cause to the interior and or exterior of a Vehicle on hire to them, and will be billed accordingly for any repair or valeting required in order to reinstating the vehicle to its condition before hire. The chauffeur will show the hirer and confirm the condition of the vehicle interior / exterior, and its current valeted condition at the time of the commencement of the hire.

6. The Company does not allow the throwing of coins or other objects near its vehicles or driving its vehicles over objects of any sort, what so ever. If any damage is caused to the vehicles the hirer will be fully liable and will forfeit the deposit and hire money and the vehicle hire will be cancelled immediately.

7. The Company provides subcontracted vehicles from time to time. If provided, these vehicles will be of a similar specification to the one booked. The Company also reserves the right to change any vehicle or chauffeur at any time if necessary. If this occurs, the replacement vehicle will be of a similar specification to the one booked unless agreed otherwise with the customer.

8. The Company does not carry passengers under the age of 12 in any vehicles, unless expressly agreed with a customer, such agreement to be provided in writing by The Company and countersigned by the customer at the time of booking.

9. The Company maintains a strict non-smoking policy in all its vehicles.

10. If there are any changes, amendments or variations, including extra mileage or time extension to any booking or journey(s) or any booking should run over its allotted time & booking schedule, other than what was agreed by The Company and the customer at the time of booking or at any subsequent time, any such change, amendment or variation, to be agreed and confirmed in writing by The Company and countersigned by the customer, the customer may incur extra booking and hire charges, in accordance with the Company pricing structure, a copy of which is available on request. By accepting the booking and these terms & conditions, the customer accepts any surplus charges will be charged to the customer on or immediately after the booking date, by direct billing to any credit or debit card provided to The Company at the time of booking.